Unpublished Micheal Morgan, Head of Adjudication, The Dispute Service

"TDS process hundreds of tenancy deposit disputes per year which need to pass through various administration processes to be resolved . We engaged oneflow to work with us to TDS re-assess our activity, and ensure it was as efficient as possible. Oneflow helped us to map out our dispute resolution process, identify the main delays in the process and introduce solutions. Oneflow were of great assistance in helping is reduce our performance times through findings new ways of working and organising our team."